As a community we can prevent and slow down the transmission

social distancing tf march 2020

At Dial Before You Dig we want to assure our Members and Users that we are continually monitoring and acting upon advice provided by Federal and State health agencies in respect to the COVID-19 pandemic to ensure the continuity of service and health and safety of staff and the community.

These are uncertain times and in order to safeguard the community, the government has imposed self-isolation and working from home for non-essential services.

The duration of this new working pattern is indefinite and evolving.

As the community attempts to grapple with the gravity of this pandemic, working from home brings new challenges from how to adapt and how to keep occupied.

During periods of social distancing, if considering new outdoor projects such as landscaping or building fences, it is important to note that the risk of damaging underground networks is still a potential risk.

During this time of COVID-19 uncertainty, the Dial Before You Dig online referral service ( and the call centre (1100, Toll Free) are operating as normal.

Always lodge a free Dial Before You Dig enquiry and always wait until you have received all necessary plans and information from affected utilities and contact them directly before you commence excavation if there is any associated delay.

Please note however, that individual policies of utility companies responding to COVID-19 may delay the receipt of information from an enquiry.

As a community we can prevent and slow down the transmission of COVID-19 and there are simple precautions we can take to ensure we flatten the curve:

  • Wash your hands regularly with soap and water or clean them with alcohol-based hand rub.
  • Maintain at least 1.5 metre distance between you and people coughing or sneezing.
  • Avoid touching your face.
  • Cover your mouth and nose when coughing or sneezing.
  • Stay home if you feel unwell.
  • Refrain from smoking and other activities that weaken the lungs.
  • Practice physical distancing by avoiding unnecessary travel and staying away from large groups of people These are challenging times ahead. Everyone stay safe.

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